As soon as possible! Some dates fill up faster than others, and if your request requires custom work, we will need the time to source them. At a minimum, please give 3-4 weeks' notice for a custom order. If you need something sooner, contact us and we'll see if we can accommodate. (add contact method and details)

Due to the perishable nature of our products and how we are unable to control how our products are transported and stored once they leave our shop, Frosted Betty Bake Shop does not accept returns, provide refunds or exchanges. If you wish to cancel your order, a full refund will be issued as long as we are given 7 days notice. If, for some reason, you are unsatisfied with your purchase and feel it does not match your expectations, please contact our Customer Service Team by emailing info@frostedbetty.com WITHIN 2 DAYS of the date you picked up your order and provide the following information: order number, photos of all angles including product and packaging, a detailed description of the issue and information on how your item was transported and stored. We will make every effort to address your concerns and make sure you are happy with your Frosted Betty Bakeshop experience. Due to the perishable nature of our product, all claims submitted after the 24 hour pick up window or without proper photos, order number, transportation and storage information will not be eligible for re-order or credit. Circumstance pending, Frosted Betty Bakeshop will issue a credit or re-order.

If the treats you require are available on our website, place an order here! If not, please complete a custom order form and we will get back to you as soon as possible. Please make sure you let us know quantity, date required, theme, colour scheme and if you require postage.

Yes! We offer gluten free, diary free, eggless and vegan cakes.

For celebration cakes, fondant cookies and other treats: Once you've decided to go ahead with your order, to secure your date & order we require a 25% non-refundable deposit. For Celebration orders an Invoice will be sent to you one week before your collection date for you to pay the remaining 75% balance on your order.

If your order is under $50, then it is payable in full at the time of ordering. If you have requested a delivery service, the cost of this will be included in the final, agreed price.

For Wedding Cakes: All wedding cake prices are tailored to each design.
Once a quotation has been sent, your date will be held for 1 week. 
To secure your date a 50% non-refundable deposit must be made. An Invoice will be sent to you 4 weeks before your wedding day for the remaining 50% balance on your order to be paid.

If you wish to pay in multiple installments, this can be arranged upon confirmation of the order.

Dates are not secured unless the deposit has been paid.
Wedding cakes with less than 4 weeks’ notice will have to be paid in full. 
Any changes made to wedding cakes must be made at least 6 weeks prior.  

Once a cake has been delivered and set up, I cannot be held liable for any damages done. 

For Dessert truck rental or catering: All prices are tailored to your specific event details.
Once a quotation has been sent, your date will be held for 1 week. 
To secure your date a 50% non-refundable deposit must be made. An Invoice will be sent to you 4 weeks before your event day for the remaining 50% balance on your order to be paid.

If you wish to pay in multiple installments, this can be arranged upon confirmation of the order. Dates are not secured unless the deposit has been paid.

We have a minimum of 24 cookies for custom orders. This includes a minimum of 6 of each design. Our website range has a minimum of 6 cookies, excluding gift packs and party favours.

All cancellation requests must be submitted a minimum of 7 business days prior to your scheduled pick up or event date. Once preparation and baking has commenced, there are no refunds provided for cancellations or modifications. However, at its sole discretion, Frosted Betty Bakeshop may grant cancellation and/or full or partial refunds after orders are baked depending on circumstance. For order cancellation or modification requests, please contact our Customer Service Team by emailing info@frostedbetty.com or call us at 713-705-2199 immediately. We will do our best to accommodate your needs, however, such requests may not be possible due to the order processing schedule. 

Sometimes! Please call us to see if we are able to do, but keep in mind there may be an additional charge during busy periods. 

For special orders and large quantities, please reach out to info@frostedbetty.com at least two weeks (14 days) prior to desired pick up date with the date you’d like your order for, quantities required, and desired flavors. Our team will provide you with the options we have available to best suit your needs. All special and large orders require credit card information for reservations and are accepted on a first come, first served basis based on availability.

Unfortunately, we do not take orders of any kind over social media platforms.

We typically require 2-3 weeks notice to book a simple signature cake. The earlier the better, but we will always try our best to accommodate last minute requests!

Weddings can be booked up to a year in advance! We usually recommend booking at least 4-6 months before weddings, as the wedding season typically books up very quickly and we can only take so many events each weekend. For custom cakes for special events, 2 months is always a good amount of time, although if you have a last-minute request we will definitely try to make it work! For 1-tiered signature cakes, 2 weeks is the typical time requirement.